Image Advantage, a division of Octacom Limited in the Kingston-Brockville region, creates customized document digitization and records management solutions that support a smooth & secure transition to a fully paperless operation.
For over two decades, Image Advantage has provided Eastern Ontario organizations with trusted document scanning, digital archiving, and consulting solutions.
Our client portfolio spans government at all levels, educational and military institutions, healthcare organizations, and a wide array of private sector industries.
At Image Advantage, we prioritize the security and integrity of your data at every stage - during transit, storage, and document processing. Our advanced workflows and proven processes ensure that information is captured accurately, handled securely, and delivered with the reliability our clients expect.
Secure high-volume scanning to ensure the integrity of all documents is maintained
Ability to accommodate various sizes, formats and quality of paper documents
Fast turnaround times and ability to manage peak volumes
Long-term archival storage options with robust search and filter capabilities
Creation of searchable files in standard industry formats such as TIFF, PDF and JPEG using Optical Character Recognition
Strict chain of custody controls and robust audit trail to ensure the security of paper files and facilitate retrievals during processing
"We were referred to Image Advantage by a former publisher for the Canadian military. ‘They always overdeliver’, he said. And Image Advantage made good on that statement. We at AIME have been extremely pleased with their professionalism, attention to detail, customer care, and, most of all, the exceptional value for the work they perform. "
"The Toronto Star digitized its archival photo collection taken over the last 120 years. We discussed the requirements and they took the time to fully understand our complicated file structure and how we wanted the images preserved. They deliberately and thoughtfully investigated my requirements to ensure they could provide the service in a timely manner at a competitive price. They were fabulous to work with. The quality of their service is extremely high. I would not hesitate to recommend Chad and the Image Advantage team."
"Image Advantage scanned hundreds of international agreements for archiving that required delicate handling. The Image Advantage team organized these agreements in an easily searchable format with click-and-retrieve, simple file transfer and a professional look. The final database was used by many national and international officials in their duty. They were most impressed with this product and found it to be user-friendly and certainly more convenient than having to carry loads of papers. There is no doubt that this product has increased the efficiency of our operations."
"Fortunately, for the hospitals and our patient population we were able to secure the services of Image Advantage. In the very short time span of 6 weeks’ they were able to clear our backlog. The staff that Image Advantage employs is professional, courteous and eager to do an excellent job. The flexibility that the company demonstrated to meet the needs of my staff for scheduling and equipment availability was beyond what you would expect. I would not hesitate to recommend this company to my colleagues in healthcare as their attention to detail and confidentiality was exceptional."
"I would like to thank you for the excellent response to my request for a By-law that you had at your offices for scanning. It was a grand total of 36 minutes and the By-law was emailed to me, I was surely impressed. The quality of your work is impeccable. I just finished down loading your most recent work you did for us and again very impressive."
Our experienced team will assist with implementation of the records management system creating and modifying metadata fields, events and workflows as well as planning and executing the migration to the new system, including duplicate file detection. We offer on-demand recorded training for new staff as well as access to customized training toolkits for refresher sessions. Receive prioritized live support in response to any service requests.
We manage your records management system end-to-end, including user administration, security and permissions, group creation, role assignment, and regular configuration reviews. Our dedicated client service team also conducts regular service review meetings to discuss retention reporting, processing, library maintenance, and strategic planning - ensuring your system stays optimized and aligned with your evolving needs.
Outsourcing the responsibility of actively maintaining and supporting your records management system will allow your staff to focus on higher value-add tasks, while reducing the risks and challenges that arise from employee turnover. Take advantage of consistent, reoccurring training opportunities for existing and new team members, regular reporting and ongoing system optimization.
