Octacom understands the confidential nature of our clients’ records and takes extreme care to ensure our clients’ information and data is always secure.
Octacom’s production facilities adhere to rigorous physical and logistical security standards to ensure the protection of our clients’ proprietary and confidential data and documents. These include but are not limited to:
Key internal control components of physical protection
Separation of duties
Delegation of authority
Control and limitation of access
Application of joint/common custody concepts
Password protection for sensitive data files
Octacom strictly follows industry-specific guidelines and policies in order to maintain the utmost in security and discretion in every sector.
Octacom’s physical and information security is regularly tested, validated and audited. Octacom is a SOC 2, Type II audited organization and compliant with HITRUST Common Security Framework (CSF) security certification criteria. HITRUST’s CSF has been assembled by North America’s largest health care service organizations and is one of the most well-respected frameworks of its type.
Octacom maintains Reliability Status to include Document Safeguarding Capability up to and including Protected Level B, issued by Public Services and Procurement Canada. This level of protection includes paper and digital processing and storage of health information, financial information and other forms of personal information.
Octacom is compliant with the Personal Information Protection and Electronics Documents Act and the Personal Health Information Protection Act. Octacom maintains designated privacy officers, written privacy policies and a staff privacy training program.
Octacom is compliant with the Canada Evidence Act as it pertains to authentication, best evidence and integrity. This level of compliance includes paper and digital processing and storage of legal, financial and health information.
Octacom’s team includes certified members of the Association of Information and Image Management, a globally respected industry organization providing education, research, best practices and certification in information management.
Octacom limited is a Canadian Health Information Management Association (CHIMA) and Canada's Health Informatics Association (COACH) compliant organization, working closely with a significant number of health care clients on their day forward health records digitization and long-term archiving needs through our Odiss Software.
Octacom's shredding services comply with the following certifications: