Roots of Empathy is a Canadian organization offering evidence-based classroom programs to various rural and urban communities worldwide.
As part of their efforts to continually improve the curriculum and quality of their award-winning evidence-based classroom program, the client had an immediate requirement to process survey feedback forms for the 2010 calendar year.
However, the organization did not have the systems or staff available to handle the volume of responses, especially with a short deadline required to process the survey data and collect the results for the program by year’s end.
Efforts to process this data in previous years had resulted in long delays in getting the results needed to implement improvements in a timely manner.
On an annual basis, the client requests feedback on the effectiveness of their training programs from instructors, teachers, parents and students involved in these programs.
They were looking for a vendor they could trust, who offered good value and that had the experience and expertise to process these surveys accurately and consolidate the results into a database for future analysis.
The success of this program has resulted in Octacom providing these Survey Capture and Processing Services on an annual basis.
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