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Case Study: Proof of Delivery Management

VitalAire can now process more invoices in less time


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About our client

VitalAire Canada Inc., a member of the Air Liquide Medical Network, is a leading Canadian provider of Respiratory Healthcare products for hospitals and home care clients.

Their medical gases and hospital services business unit specialize in serving the medical gas needs of the Canadian marketplace.


The challange

VitalAire’s head office accounting department relied on manual processes for the tracking, filing and retrieval of their paper-based proof of delivery note (POD) documents.

These included three different document types: bulk gas delivery note, pre-printed delivery note and manual delivery note.

Each month approximately 6,000 pages of proof of delivery documents were created for shipments of medical gases and respiratory products to VitalAire’s institutional customers (hospitals, clinics, labs) across Canada.

VitalAire recognized the challenges posed by their existing business process including managing the movement of POD documents back to their head office as well as filing, retrieving and making these documents easily available to their accounting staff resulting in delays in issuing invoices for accounts receivable, collections and the overall increased costs to their business.

VitalAire was looking to improve this process by replacing paper-based POD documents with electronic images and consolidating these documents so they could be accessed quickly, accurately and securely via a web-based search and retrieval archiving software solution, resulting in increased productivity and reduced costs.


The solution

Octacom implemented a complete document conversion solution for VitalAire’s proof of delivery note documents.

This included the daily receipt of scanned documents from eleven medical fill plant locations across Canada and the processing, indexing and upload of these electronic documents to an Octacom developed web-based document imaging software system (Odiss™) for the archiving, retrieval, approval, viewing and distribution of documents within the organization.


The results

VitalAire’s accounting staff has 24/7 access to their electronic proof of delivery totes from any location.

There has been a significant reduction in lost or damaged proof of delivery notes, allowing for better document consolidation and faster invoicing while improved confirmation and approval process means VitalAire now produces more invoices in less time.


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