Accurate data capture and consolidation
Introduction
Roots of Empathy is a Canadian organization
offering evidence based classroom programs to various rural and urban
communities worldwide.
Problem
As part of their efforts to continually improve
the curriculum and quality of their award winning evidence-based
classroom program, the client had an immediate requirement to process
survey feedback forms for the 2010 calendar year. However, the
organization did not have the systems or staff available to handle the
volume of responses, especially with a short deadline required to
process the survey data and collect the results for the program by
year's end. Efforts to process this data in previous years had resulted
in long delays in getting the results needed to implement improvements
in a timely manner.
Opportunity
On an annual basis the client requests feedback
on the effectiveness of their training programs from instructors,
teachers, parents and students involved in these programs. They were
looking for a vendor they could trust, who offered good value and that
had the experience and expertise to process these surveys accurately and
consolidate the results into a database for future analysis.
Solution
In the summer of 2010, Octacom provided Survey
Capture and Processing Services which included processing many different
types of respondents feedback totalling over 9,000 survey feedback
forms. This service included survey design recommendations, scanning all
paper-based surveys; extracting and indexing survey results using data
capture software and developing a spreadsheet to consolidate all data
and images into a single database. Utilizing this database, the client
now has complete access to their survey images and associated data for
analysis, reporting and data extraction to support their goal of
striving to continually make quality improvements to an already very
successful program.
Results
- Much faster turnaround time for processing survey results and implementing program improvements.
- Big improvements in the quality and reliability of data captured and processed.
- Better consolidation of survey forms and data for analysis, reporting and extraction.
- Effective recommendations for survey forms design to entice responses.
- Decreased data entry personnel costs.
The success of this program has resulted in Octacom providing these Survey Capture and Processing Services on an annual basis. |
